CALL FOR SPEAKERS

The TRMA is an industry forum created to bring Telecommunications Risk Management professionals together to exchange ideas and educate its members in order to minimize consumer and small-business uncollectible debt.

• Cooperate on regulatory/legislative issues to reduce risk of fraud and uncollectibles.
• Introduce members to innovative credit management solutions and technology applications to reduce fraud and uncollectibles.

TRMA member conferences fulfil these objectives using speakers from its member community, and from outside the association when appropriate, to the topics or themes.  Speakers are chosen based upon the relevance of the topic and recommendations and requests from membership. Our next conference will be:

Date: February 28 - 29, 2012
Location: Loews New Orleans Hotel – New Orleans, LA
Theme: Laissez le bon temps rouler - Let the good times roll...into efficiency and profitability!
Audience: Collections Personnel, Credit and Collections Managers,
Call Center Operations
Applications Due: December 2, 2011

Though the focus of our next conference will be determined based on the submissions received from the Call for Speakers, any speaker or topic relevant to the field of telecom risk management will be considered, but those that focus on the topics in the list below will take precedence. A mix of presentations, case studies, panels or small group discussions and interactive workshops is preferred so please keep that in mind when formulating your presentation. We are also looking for individuals who have an interest in facilitating roundtable discussions as we plan to incorporate this into the agenda. Topics of interest to the TRMA Program Committee include:

	Presentations: In-depth fraud modeling info…velocity, attributes, and trends. Industry update on the telecom, cable, and utility. Regulatory updates specific to FCRA, TILA, ECOA, DODD Frank. Innovative customer contact methods. (Social Media, Livechat,     Interactive email, etc.) New and innovative ways to manage sourcing Presentation on video lockers - the future of video -     storage/distribution/payments. Presentation on mobile payments - fraud/security Maximizing Self Service
	Panels: Treatment Strategy regarding Commercial accounts: Live agent vs.     dialer, provide communication examples used for commercial accts. Update from Dallas regulatory panelists. Collection strategies (life the account/pre write-off) including various     processes along initial delinquency to suspend to w/o timeline.     Processes include dialer calls, blaster calls, email, texting, reactivation     programs, etc.
	Case Studies: Propensity to pay – Integration challenges, what stages most effective. How to protect internal business data
	Facilitators are needed to support Roundtable Discussions: TCPA – separate out what the responsibilities are for agencies vs. voting     member companies. Explain the details of TCPA     how we are impacted and what should be operationally implemented to    ensure we stay in compliance w/ TCPA. Benchmarking NCTUE Credit Strategies for Commercial Accounts Credit Strategies for Individual Accounts Fraud – Including Credit Mules Maximizing your credit vendors. (Bureaus and Decisioning Vendors) Debt Sales, including Bankrupt Accounts Vendor management best practices Call Center Fraud – Including dialer fraud and phishing