Committees
Program

Co-chair: Candace Beaver US Cellular	Co-chair: Maureen Whelan US Cellular	Board Liaison: Scott Novak Verizon
Co-Board Liaison: Rebecca Murphy U. S. Cellular	Bess Lessner Equifax	Michelle Wheeler ID Analytics
Heather Howell West Asset Management	Shelly Lally AT&T	Tom Hanson Experian
Kathy Miller Experian	Keith Jones iQor	Michelle Westover Varolii
Max Rossley NeuStar	Linda Johnson iQor	Jon Corrigan Decisioning Solutions
Mike Rooney EOS-CCA	Jonah-Kai Hancock Varolii

The Program Committee is charged with bringing top-flight programs to TRMA's quarterly meetings.

Think the process works? Just ask a TRMA member about the prior meetings. Programs that have been created have been very successful because they address today's most important collection industry issues. TRMA quarterly attendance has grown nearly each and every quarter. And that phenomenal growth is due in no small part to the efforts of this group.

FOR WHOM IS THE PROGRAM COMMITTEE INTENDED?

This committee is open to all TRMA members - whether voting members or vendor affiliates. Participation on this committee is an excellent way to enhance your contact base within the telecommunications industry. If you have a particular talent for coordination and facilitation, the Program Committee has a place for you!

BUT I AM NOT A TRMA MEMBER...
Then help your company become one, and take advantage of this great opportunity! Click here at How To Join TRMA to find out more!
If you are not a member of TRMA, but have a topic you'd like the Program Committee to consider, feel free to contact one of the individuals listed below. They would love to hear from you.

PROGRAM TOPICS FOR FUTURE TRMA PROGRAM MEETINGS

The Program Committee is always looking for new and exciting topics for its quarterly meetings. The following reflect some of the ideas that are currently being considered for use in future meetings.

• Usage Management
• Best Practices - Idea Swap
• E-commerce (Fraud)
• Positive Identification
• Organization Structure
• Relationships - Risk / Market / Information Technology
• Multiple Balance - Payment Allocation
• Data Warehousing
• Leveraging Today's Technology
• Future Technology
• Hotlining / Call Redirection
• Predictive Dialers
• Early Defaults
• Financial Flow - How It Works
• Cash / Payment Applications
• Metric Driven Process Improvements
• Risk Management - Banking Industry Update
• Handling Low Value Calls