TRMA - Reducing fraud and uncollectibles in the telecom industry

Benchmarking
The Benchmarking Committee is responsible for developing and disseminating benchmarking data as well as industry information and profiles for TRMA participating members.

Board Liaison: Rebecca Murphy, US Cellular
Co-Chairs: John Bailey - T-Mobile, Kim Lewis - Sprint Nextel
Project Manager: Mike Trail - Hitachi Consulting

Committee Members
Pushpa Agrawal – Vonage
Emilio Casellas – Centennial
Gordon Coombe – TELUS Mobility Wireline
Danielle Corbin – Bell Mobility
David Laberis - AT&T
Rodger Mabey – Windstream
Alyssa Morales – Bluegrass
Chris Nagati – TELUS Mobility Wireless
Scott Novak – Verizon
Sheldon O’Connor – Bell Canada
Wanda Park – CenturyLink
Danny Perez – Helio
Tim Plummer – Cincinnati Bell
Peter Punit – Rogers Wireless
Asim Rijal – T-Mobile
Tammy Roche – Aliant Telecom
Christina Stephens – Qwest
John Stevenson – US Cellular
Ross Taylor – SASKTEL

Business Affiliate Relationship Committee
In coordination with the voting members and business affiliates, the Business Affiliate Relationship Committee’s mission is to support the needs of TRMA through the performance evaluation of business affiliates. All voting members are welcome to participate in this committee

Committee Members
Tim Maciejewski - AT&T
Chuck Stigers - T-Mobile
Duane Wruble - Verizon Wireless

Communications
The Communications Committee has primary oversight for the strategy, content, and delivery vehicles for all internal and external communications. Included in the responsibilities of this committee are Web site content and management, membership newsletters, strategic messages, content review and approval, and direct support of

TRMA committees' plans and objectives.
The Communications Committee is managed by the TRMA Administrative Office. Input and suggestions from the Members and Business Affiliates welcomed.

Board Liaison: Jennifer Pearce, Qwest
Co-Chairs: Cheryl Boland - CenturyLink, Jana Mohler - Afni

Committee Members
John Handley - RMS
Kieran Kelly - SoundBite Communications
David Ogletree -Sprint Nextel
Tim Plummer - Cincinnati Bell
Shauna Rice - Bureau of Collection Recovery
Melissa Russell - Varolii
Michelle Westover - Varolii

Education
The Education Committee is involved in creating dynamic, interactive courses relevant to issues facing telecommunications' collection organizations. These Learning Labs and Webinars encompass a fundamental knowledge of the subject matter, best practice sharing and problem solving, and the most current industry information provided by expert Guest Speakers.

Board Liaison: Bridget Carson - Sprint Nextel
Chair: Shelly Lally - AT&T

Committee Members
Candice O'Brien - CCA
Cathy Benigno - Equifax
Michael Cooper - AT&T
Dan Cone - ALI Solutions
Rebekah Eggers - Experian
Patrick Johnston - AT&T
David Latshaw - Penn Credit
Kathy Miller - Experian
Mike Mondelli - L2C Inc
Monica Malone - US Cellular
Pippa Sheehan - Equifax

Fraud Team (Special Interest Group)
Special Interest Groups (SIGs) are intended to bring together people who have a strong interest, if not a passion, for a particular aspect of all the topics that we are involved with in credit and collections risk management.

Chair: Jim Marsh - Public Communication Services

Membership
In addition to assisting the TRMA in the fulfillment of its objectives and goals, the committee's mission is to build and strengthen TRMA by seeking companies that would benefit from membership.
Responsible for prospecting and recruiting new Voting Members and Vendor Affiliates.

Board Liaison: Scott Novak - Verizon
Chair: Leann Dittman - Qwest
Co-Chair: Andrea LaMack - NCO Group

Committee Members
Dennis Bender - Enhanced Recovery Corp.
Lori Bennett - GC Services
Roman Castilleja - Varolii
Duane Draper - Experian
Dan Devere - I. C. System
Pat Kennedy - iQor
Mary Shields- SoundBite Communications
Colleen Wood - CGI

Program
The Program Committee of TRMA is responsible for assisting prospective presenters at TRMA quarterly meetings on topics of vital interest to Association members. Program Committee members have the opportunity to expand their network of telecommunications collections professionals through the coordination of meeting presentations.

Board Liaisons: Pat Lawson - AT&T & Orlando Segura - AT&T

Chairs: Candace Beaver - US Cellular & Maureen Whelan - US Cellular, Dawn Wierzbicki - Southwest Credit

Committee Members
Cathy Benigno - Equifax
Bill Citro- LexisNexis
Dan Cone - Austin Logistics
Jon Corrigan, Decisioning Solutions Inc.
John Day - T-Mobile
Kirsten Dernbach - Verizon Wireless
Megan Fisher - Sprint Nextel
Martha Garcia - Austin Logistics
Frank Gardi - Sprint Nextel
Alan Greenway - Equifax
Tom Hanson - Experian
Heather Howell - West Asset Management
Shelly Lally - AT&T
Bess Lessner - Equifax
Michael Manaton - TransUnion
Ernie Manuel - RMS
Kathy Miller - Experian
Tom Miller - Austin Logistics
George Pollard - NCO Group
Melissa Russell - Varolii
Jason Turck - CGI
Michelle Westover - Varolii
Michelle Wheeler - ID Analytics
Dan Zasloff - Varolii
Randy Zechman - NeuStar

Regulatory (Special Interest Group)
The Regulatory Committee (Special Interest Group) serves as the focal point for legislative and regulatory issues for TRMA. The group obtains the most recent legislative and regulatory information, assembles it into organized formats, and disseminates it to the members of TRMA via the Regulatory Proceedings Matrix. The group also works towards influencing regulatory reform for the good of the industry and its customers.

Board Liaison: Kellie Berndt, T-Mobile
Chair: Jeanne Haddix - CenturyLink