Directories
Information About Business Affiliates

Afni, Inc.
404 Brock Drive
Bloomington, IL 61702 USA
Contact: Ron Elgin
Phone: 800-767-2364, ext. 3321
Fax: 309-820-2632
Email:

Website: www.afni.com

Afni, Inc. is a premier provider of accounts receivable management and outsourced business solutions for the telecommunications industry. Afni specializes in recovery of first party outsourced and third party debt, management of purchased debt recovery, inbound/outbound call center services, and outsourced customer care solutions and customer life-cycle management. With headquarters in Bloomington, IL, Afni also has locations in Peoria, IL; Bowling Green, KY; Opelika, AL; St. Charles, MO and Tucson, AZ where over 4,200 employees serve a national and international client base.

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Austin Logistics
3061 Fairway Hills Ct.
Park City, UT 84060 USA
Contact: Dan Cone, Vice President
Phone: 435-658-5468

Email:
Website: http://www.austinlogistics.com

Austin Logistics is a leading provider of software and solutions with embedded analytics that predict customer value and behavior to drive more profit from every customer interaction in the areas of collections, telemarketing, customer service, and risk & fraud - delivering a proven return on investment in six months or less.


CGI
4050 Legato Road
Fairfax, VA 22033 USA
Contact: Colleen Wood, Business Development Executive
Phone: 636-527-0420
Mobile: 314-369-5881
Fax: 636-527-0420
Email:

Website: http://www.cgi.com

CGI is a leading global information technology company with more than 30 years’ experience delivering solutions to blue chip businesses in telecommunications, financial services, manufacturing and retail. Our dedicated global credit practice offers deep expertise around the entire credit lifecycle--from decisioning to collections and recovery, CGI-AMS solutions are the industry standard and include:
  • Strata
  • ACAPS and Enterprise Originations
  • CACS Enterprise
  • ACLS
  • NetCredit
  • BureauLink
  • IDenticate

CGI-AMS is the wholly-owned U.S. operating division of CGI Group Inc. With more than 50 offices across the United States, CGI-AMS builds collaborative and trusted client relationships. We help you achieve high-performance results and improved customer trust to extend your competitive reach.


Collecto Inc./dba
700 Longwater Drive
Norwell, MA 02061

Contact: Candice O’Brien
Phone: 800-886-9177
Fax: 781-681-4358
Email:
Website: www.cca-us.com

CCA’s a leader in Accounts Receivable Collection and Business Processing Outsourcing. We manage $4 billion annually, focusing on telecommunications. Our strengths include being open minded, reliable and versatile. We excel in QA, analytics, data-mining, statistics and modeling. We have strong relationships with companies like Experian, CBC, TransUnion, LexisNexis, and Soundbite


Decisioning Solutions, Inc.
2 Bloor Street East, Suite 2204
Toronto, Ontario M4W 1A8
Canada
Contact: Jon Corrigan
Phone: 416-840-1470 x229
Fax: 416-840-2433
Email:
Website: www.decisioningsolutions.com

Decisioning Solutions offers automated customer decisioning throughout the customer lifecycle. Core competencies are the robust, flexible suite of decision engines, uDecide™, uValue™, and uRecover™. These products offer unlimited user-flexibility, configurable implementations/changes with no internal IT involvement, and state-of-the-art testing methods, enabling your company to thoroughly enhance their innovative ideas before risking the integrity of their portfolio.


Diversified Consultants, Inc.
10550 Deerwood Park Blvd, Suite 309
Jacksonville, FL 32256
Contact: Mark Zehnder, President/CEO
Phone: 904-493-0723
Fax: 904-247-0660
Email:
Website: www.dcicollect.com

A leading provider of Risk Management Services, DCI can attribute our tremendous success to our total focus on telecom clients. That focus and our determination, born of a solid business model coupled with the values of a family owned and operated establishment make us uniquely qualified to meet our clients needs. From Pre-Charge off to Third Party Collections, DCI has the tools, skilled associates and experience to meet your every Risk Management need.


Enhanced Recovery Corporation
8014 Bayberry Road
Jacksonville, FL 32256 USA
Contact: Dennis Bender
Phone: 614-834-7207
Email:

Website: www.erccollections.com

Enhanced Recovery Corporation (ERC) is an accounts receivable management/collection agency that has emerged as a leader in the collection industry. Success in the collection industry requires vision, leadership and focus. We have used those qualities to separate from the competition.


Equifax
1043 Ridge Road
Thomson, GA 30824
Contact: Detra Pate, Vice President - Sales
Phone: [1] 706-595-6834
Fax: [1] 706-595-6861
Email:

Website: http://www.equifax.com

Equifax, a worldwide leader in shaping global commerce, brings buyers and sellers together through its information management, transaction processing, and knowledge-based businesses. Atlanta-based Equifax serves the financial services, retail, credit card, telecommunications/utilities, transportation, information technology, and healthcare industries, and the government.


Experian
3111 W. Dr. M. L. King Blvd.
Tampa, FL 33607
Contact: William Parrish, Vice President - Sales
Phone: [1] 813-350-7945
Fax: [1] 813-350-7849
Email:

Website: http://www.experian.com

Experian is a recognized leader in total risk and marketing management solutions. Experian's Telecommunications, Energy and Cable (TEC) vertical market provides consultation to firms in these highly competitive, ever-changing industries, to add to the ultimate success of each corporation's profitability. The TEC group is comprised of individuals with knowledge and expertise from the telecommunications industry, as well as with rich backgrounds in both risk and marketing management. Experian's vision is to be the world's best provider of information solutions, enabling clients to target new customers, build successful customer relationships and manage financial risk...in essence, add total customer value.


GC Services Limited Partnership
150 N. Martingale, #838
Schaumburg, IL 60173 USA
Contact: Dennis Froslan, Vice President
Phone: 847-605-9520
Fax: 847-605-9630
Email:

Website: http://www.gcserv.com

Founded in Houston, Texas in 1957, GC Services is one of the leading teleservices companies in the U. S., furnishing teleservices solutions to public and to private-sector organizations throughout the world. These solutions include customer service; operator service; relay service; accounts receivable management; and call center design, implementation, and support.


 I. C. System, Inc.
444 Highway 96 East 
St. PaulMN 55127 USA
Contact: Daniel Devere
Phone: 651-481-6582

Fax: 651-204-1207
Email: 

Website:
http://www.icsystem.com

I. C. System is a 70-year-old, provider of receivables management and outsourced business solution services.  Based in St. Paul Minnesota, its 1,500 associates provide high-performing service teams aimed at maintaining customer relationships, speeding cash flow and lowering bad debt.  It is will known in multiple industries for its performance, service and innovation.  Many of the top communications service providers are on its list of long-time customers.

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ID Analytics
15110 Avenue of Science
San Diego, CA 92128
Lisa Luczyk, Marketing Coordinator
Phone: 858-312-6200
Email:
Website: http://www.idanalytics.com

ID Analytics provides advanced analytic solutions built from the start to manage identity risk and prevent identity fraud.  ID Analytics helps its clients manage identity risk at any point in the customer lifecycle and determine the next best step in verifying and identity leveraging the ID Network(TM), the first and only national system developed exclusively to manage identity risk.

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iQor
800 Interchange West
435 Ford Road
Minneapolis, MN 55446 USA
Contact: Patrick Kennedy, Assistant Vice President
Phone: 612-595-2340
Fax: 612-595-2341
Email:

Website:
http://www.iqor.com

iQor, formerly IRMC (Allied/First Contact) provides call center services to some of the best-known companies in the world from 19 Centers of Excellence in five countries and four continents. iQor's 7,000 employees work with state-of-the-art technology that affords maximum flexibility to iQor customers to tap the best skills of a global workforce. It serves clients in a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.

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L2C, Inc
550 Pharr Rd, Suite 440
Atlanta, GA 30305
Contact: Mike Mondelli
Phone: 404-601-3420
Fax: 678-904-7684
Email:

Website:
www.l2c.com

L2C, Inc. is a leading provider of advanced consumer identification, marketing and risk assessment solutions. L2C’s broad access to alternative credit data and advanced analytics enable telecommunication companies to make more precise marketing and risk related decisions.

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LexisNexis Risk & Information Analytics Group
429 Camden Circle
Oswego, IL 60543 USA

Contact: Bill Citro, National Account Manager
Phone  :
630-554-9965
Fax :630-554-9969
Email:

Website: http://www.lexisnexis.com/riskmanagement

Backed by more than 30 years of expertise in data management, LexisNexis Risk & Information Analytics Group is a leading innovator in validating and verifying identity. Our products and services help uncover fraudulent transactions, prevent identity theft, find missing children, track down terrorists, prosecute white collar criminals, and make intelligent hiring decisions.

Our products and services are specifically designed for markets such as collections, financial services, insurance, law enforcement, telecommunication, human resources, and the Federal government.


NCO Group
507 Prudential Road
Horsham, PA 19044 USA
Contact: Scott Ross, Sr. Vice President – Enterprise Sales
Phone: 216-789-7538
Email:

Website: http://www.ncogroup.com

NCO Group is a leading provider of accounts receivable management and call center solutions that improve performance and results at each stage of the revenue cycle. Our comprehensive solutions include first-party outsourcing and third-party collection services, telemarketing, customer care and retention, Accelerated Payment Systems and attorney referral.


NeuStar, Inc.
46000 Center Oak Plaza
Sterling, Texas 20166
Contact: Randy Zechman, Director, Risk Management
Phone: 571-434-5400
Email:

Website: www.neustar.biz

NeuStar provides the North American communications industry the directories that manage virtually all telephone numbers and enables the dynamic routing of calls among providers in the United States and Canada. Leveraging that neutrality, NeuStar's Fiduciary Services provides a robust hosted Risk Management Solution that quantifies risk and detects fraud at acquisition and through the customer life cycle for telecommunications and video providers.


Penn Credit Corporation
916 S. 14th Street
Harrisburg, PA 17104
Contact: Donald C. Donagher
Phone: 800-800-3328
Fax:717-238-0901
Email:

Website: www.penncredit.com

Penn Credit Corporation is a national collection agency headquartered in Harrisburg, PA. Since
1987, we have used the latest technology and highest ethical standards to earn an unsurpassed
reputation for attaining optimum results and the level of service responsiveness provided to our
many Telecom, Utility, Government and Medical clients.


Receivable Management Services (RMS)
2000 Pisgah Church Road Greensboro, NC 27455 USA
Contact:
Ernie Manuel, National Sales
Phone:
336-545-5212
Fax:
336-545-5216
E-mail:

Website:
http://www.rmsna.com/

RMS is the leading global supplier of receivable management services with over 160 years of experience. We are committed to improving our customers' cash flow, increasing recoveries and reducing operational costs. We provide a full continuum of services including collection services, demand letters, outsourcing, invoicing solutions, electronic bill presentment, deductions management, and bankruptcy services.

SAS Institute
SAS Campus Drive
Cary, North Carolina 27513
Contact: Mike Gandolfo, Principal, Global Communications Practice
Phone: 678-431-3101
Fax: 404-814-2566
Email:

Website: http:
//
www.sas.com

SAS is the leader in business intelligence software and services. Customers at 40,000 sites use SAS software to manage and gain insights from vast amounts of data, resulting in faster, more accurate business decisions and breakthroughs. Only SAS offers leading data integration, intelligence storage, advanced analytics, and business intelligence software within a single platform. Since 1976, SAS has been giving customers The Power to Know.

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SoundBite Communications
22 Crosby Drive
Bedford, MA 01730 USA
Contact: Lisa James, Director of Major Accounts
Phone: 503-649-1140
Email:

Website: http://
www.soundbite.com

SoundBite Communications is the leading provider of On Demand Customer Communications solutions. Hundreds of Global 2000 companies are rapidly increasing collections, improving customer retention, and cross-selling new service using SoundBite's ASP Platform.

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Southwest Credit Systems L.P.
5910 W. Plano Parkway, Suite 100
Plano, TX 75093
Contact: Dawn Wierzbicki
Phone: 402-505-3988
Fax: 402-319-0509
Email:

Website:
www.sw-credit.com

Southwest Credit is a national provider of accounts receivable management services to small and large companies in the Education, Utility, Communications, Property Management, and Financial Services industries. Our cross-functional operation enables us to provide our clients with best-practice knowledge transfer across the industries we serve, while maintaining focused on our client’s customer service needs.

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Trans Union LLC
555 W. Adams
Chicago, IL  60661
Contact: Steve Manion , Vice President
Phone:
603-373-0179
Email:
Website: http://www.transunion.com

Trans Union LLC is a leading consumer credit reporting agency in the U. S. and Canada. Its Communication and Energy Group (CEG) is a specialized group of professionals supporting the telecommunications, cable, gas, electric, and water industries. CEG's focus is industry-specific, covering platform solutions, target marketing, ID verification, fraud, risk evaluations, and collection


UniversalSystems, Inc.
7575 Corporate Way
Eden Prairie, Minnesota 55344
Contact: Shauna Rice, VP Business Development
Phone: 866-364-9830
Fax: 866-364-9831
Email:

Website: www.universalsystems.net

UniversalSystems deploys a patented approach whereby Right Party Contact Specialists identify and instantaneously distribute Right Party Contacts to a customer's agents. This approach provides substantial and measurable productivity gains and ensures live handling of calls. The UniversalSystems Right Party Contact Solution may be deployed on an existing dialing system, or, via a dialer provided by UniversalSystems.

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Varolii Corporation
821 2nd Avenue, Suite 1000
Seattle, WA 98104 USA
Contact: Dan Zasloff, Sr. Market Manager
Phone: 206-902-3951
Email:

Website:
www.varolii.com

Varolii helps organizations and their customers get the highest value out of every interaction, driving more effective lifetime relationships and improving both ROI and customer experience. Our multi-channel communications technology combines a deep understanding of customer behavior with sophisticated analytics, empowering customers to make key decisions that benefit both company and customer.

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West Asset Management, Inc
7171 Mercy Road, Suite 525
Omaha, NE 68106 USA
Contact:Heather Howell, Sr. Account Manager
Phone: 402-546-7117
Email:

Website: www.west.com

West Asset Management, a division of West Corporation, is a leading Top 5 national accounts receivable, portfolio purchasing, and cost containment company. For us, it’s not just about helping our clients recover money. It’s bigger than that. For the last 37 years, it’s been about putting people first, behaving professionally, and performing every minute of every day.

We provide our clients a full spectrum of services within the communications, financial services, government, healthcare, insurance, and business market industries. Our collective experience, industry knowledge, and commitment to core values propel us in our journey to become the unequivocal national leader in collections. In every industry and service line we offer, we strive to do the right things, the right way, every time.

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TRMA 4 Becker Farm Road | Roseland NJ USA 07068 | Phone 973-871-4080 | Fax 973-871-4075 | info@trmanet.org