TRMA Member Spotlight

Greg Roosevelt, Experian
What brings/brought you to TRMA?

This was my first time participating in the conference as my responsibilities recently increase to include all of our client segments. Telecommunication is a key focus for us and I came to learn more and support our dedicated industry sales team.

What did you enjoy most?
Meeting new people, especially our clients and the sessions that provided more insight regarding current trends and challenges the industry is facing, particularly those brought about by the current economic climate. Gaining that insight was very helpful in determining the focus, capabilities, and investments we need to make to assist our clients succeed now and in the future.

What would you change?
I would suggest having the affiliates meet outside of the regular meeting, perhaps the evening prior to the conference or a breakfast, that would allow affiliate participation in the breakout sessions that ran concurrently with the affiliate meeting.

How does TRMA help you in your role?
It provides key insights and thought leadership as well as creates a forum for discussion with industry leaders. It facilitates a deeper understanding of how we can best respond to existing and emerging requirements to one of the key industries we serve.

Michael Cooper, AT&T
What brings/brought you to TRMA?
Learning Lab Facilitator

What did you enjoy most?
I was available for the Learning Lab, but I always enjoy the Guest speakers.

How does TRMA help you in your role?
Gives me a broad perspective of the communication industry.

John Fisher, West Assest Management
What brings/brought you to TRMA?
Over the years I have heard great things about TRMA from current and prospective clients as the best forum for risk and recovery professionals to come together to discuss the telecommunications industry. This is my first year having the opportunity to attend TRMA brought about by Omnium Worldwide and West Asset Management coming together. Over the years Omnium has been a major contributor to TRMA from a business affiliate perspective and the new West Asset Management will continue to do so.

What did you enjoy most?
I personally enjoyed the opportunity to catch up with telecommunications professionals on the creditor side, as well as, the fellow business affiliates.
I thought the presentations and activities where extremely good, including Marci Carris from Sprint Nextel with her industry insights, Johnny Bench,
Cy Wakeman’s presentation on “leadership during change” was especially thought provoking, and the juggler was entertaining and delivered a good message.

What would you change?
Given this is my first event; I am not sure what I would change at this point. I plan on attending many more in the future and may have a better perspective after a few events.

How does TRMA help you in your role?
For me I see it as an opportunity to gather with industry leaders in the telecommunications receivable and risk management field and stay abreast of key trends, learn about business best practices, and gain better perspective on the challenges faced by credit grantors. There is also clearly a great opportunity to stay networked with current and prospective customers, along with industry peers. TRMA will help me keep my organization focused on the leading developments within our industry

Anita Stock, CenturyLink
What brings/brought you to TRMA?
The people – building on business relationships and friendships.

What did you enjoy most?
Networking, learning, and participating in the program.

What would you change?
Conference meeting dates Wednesday - Friday.

How does TRMA help you in your role?
I can continue to build network and support through effective business relationships. This also allows me the chance to establish new competitor contacts within the Telecom Industry that I can rely on for information sharing.

Roni Teson, GC Services
What brings/brought you to TRMA?
After my first attendance I was hooked. I find many of the sessions to be interesting and unique compared to other conferences I have attended and continue to attend. I have repeatedly told my peers and anyone that will listen about the juggler at this last conference. What a unique and interesting motivational speaker he was, all of it was relevant to our day to day lives and our business. He deserved the standing ovation he got! I also enjoy meeting people within our industry and spending time with the people I know from years gone by. It is an overall excellent experience.

What did you enjoy most?
The motivational speaker mentioned above, however – I enjoyed the whole conference.

What would you change?
I would add a little more networking time.

How does TRMA help you in your role?
Building and maintaining relationships is critical to my business, at TRMA I am able to spent time with my peers within the industry, my competitors, my clients, my potential clients and simply meet people that are in my industry.

Brooke Surette, Sprint Nextel
What brings/brought you to TRMA?
This is a venue within my industry where I can spend time with many of my vendors and walk away with a learning experience to some of the nuances within the telecommunications world.

What did you enjoy most?
I enjoyed the motivational speakers at this conference, both Johnny Bench and the Juggler (whose name I cannot recall, but the experience was awesome).

What would you change?
I would like to see flexibility with the schedule, a little more free time and if a session ends early the moderator should not be so stressed about filling the time. We want more time to network.

How does TRMA help you in your role?
It keeps me informed on issues within our industry and also provides this knowledge to my vendors.