Webinar:
New Communication Channels for Managing
Contact Opportunities and Driving Collections
Success
Your
customers are changing; are you keeping pace?
With an ever increasing number of communication
channels available to customers, have you considered
the best contact method for your collections operations?
Do you store contact preferences or consider demographics
in determining the best contact channel for your
treatment strategies? If you don’t yet,
odds are you will. Let’s explore the options
available, the impact that new channels are having
and new opportunities to leverage these channels.
In this session we will discuss approaches to
managing today’s channels, and what to be
thinking about for your channel strategies in
the future.
Facilitator:
Paul Gallucci, CGI |
