ACCESS is a nationally licensed and certified collection firm serving clients nationwide including those in the telecommunications industry. Our ongoing mission is to offer a new kind of collections approach that utilizes evolving communication technologies and our culture of Nice People Collect More™ which predates recent consumer advocacy actions and the CFPB. We patiently work with each customer to resolve their account resulting in our being “the” agency that receives testimonials instead of complaints. For companies facing the challenges of collecting outstanding revenue, ACCESS can increase recoveries and improve processes with a proven management team, innovative approaches and a well-defined approach to the final execution with low if no complaints. Our technologies include our totalACCESS® web-portal for our clients as well as our Virtual Agent which enables us to reach a population that historical methods will not achieve. Our Virtual Agent is a multi-lingual avatar based application that walks the customer through the decision process of self-resolving their account online 24/7/365. It can be incorporated as part of a 1st party process or deployed within any organization to provide information, increase on-line payments, increase off hour collections, decrease overall call center traffic, improve your overall customer experience and more.