2019 Spring Conference

Date: March 19 – 20, 2019

Location: El Conquistador Tucson, a Hilton Resort

Theme: The New Frontier – Improving Customer Lifecycle Management

Audience: Collections Personnel, Credit and Collections Managers, Call Center Operations & Fraud Professionals

Call for Speaker Applications Due: December 14, 2018

Please submit any speaker or topic relevant to the field of risk management although, those that focus on the topics in the list below will take precedenceA mix of presentations, case studies, panels or small group discussions and interactive workshops is preferred so please keep that in mind when formulating your presentation.  We are also looking for individuals who have an interest in facilitating roundtable discussions as we plan to incorporate this into the agenda.

Topics of interest to the TRMA Program Committee include:

  • Technology and Innovation – How to use technology for training and employee retention
  • Best Practices in combatting agent attrition
  • Economic Update – How to view score stability in prolonged economic trend
  • Regulatory Update and Impactful legislation on the horizon
  • Fraud – Identifying and mitigating emerging schemes
  • Best Practices in e-commerce credit/fraud prevention/detection