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October 19th Sessions
(Eastern Time Zone)

3:00 pm – 3:15 pm
Welcome
Update on the organization, what to expect today and tomorrow

3:15 pm – 3:45 pm

Evaluating Credit Risk of Small and Medium Enterprises (SME)
SMEs are the backbone in many economies, regions, and countries across the globe. But how can you identify and validate potential customers, while efficiently assessing the credit risk of these companies? Join us in this 30 minute session where we will cover: definitions, challenges, and solutions for assessing SME Credit Risk.

Danny Haydon (S&P Global Market Intelligence) - Market Development, Credit Analytics
Neeraj Kumar (S&P Global Market Intelligence) - Market Development, Credit Analytics

Topic: Credit
 

3:45 pm – 4:00 pm
Break 

4:00 pm – 4:30 pm
What we can learn from the Advertising Industry
From branding and engagement to frequency and creating a digital surround – there are many things we can learn from advertising industry. We’ll present some advertising best practices we can apply to collections and talk about how to create trust through communication.

Cheryl Kananowicz (RevSpring) - Vice President, Financial Services Sales and Relationship Management
Candice O'Brien (EOS) - Chief Operating Officer

Topic: Collections

4:30 pm – 5:00 pm
Networking 
5:00 pm – 5:10 pm
Break

5:10 pm – 5:40 pm
7 Secrets to Combat Account Takeover
The pandemic has accelerated the move to digital channels, and increased opportunities for fraud. With the promise of fully digital onboarding, eKYC has become a more urgent reality. Join FICO and TELUS to explore the latest trends in Proof of Identity, ID Corroboration, and Proof of Possession, and learn how you can exceed customer expectations in the digital channels, while meeting regulatory compliance requirements.

Rebecca Murphy (FICO) - Telecommunications Solution Lead
Fernando Lopez (FICO) - Senior Partner, Solution Sales
Raphael Karamichailidis (TELUS) - Manager, Collections Strategy

Topic: Fraud

5:40 pm – 6:00 pm 
BYOB Networking Event 

 

October 20th Sessions
(Eastern Time Zone)

1:00 pm – 1:15 pm
Welcome

Update on the organization, what to expect today

1:15 pm – 1:45 pm
COVID-19, CARES Act, Credit Access and Availability, and 2021 Crystal Ball
COVID-19 and lockdowns have brought intense focus to the state of the consumer – both health-wise and financially. This session will highlight how Congress has attempted to keep the American consumer afloat during the pandemic while protecting the ability of lenders to have the most accurate view of the consumer in order to facilitate commerce. Wondering how dynamics will change if voters elect new leadership in November? We will peer into our Crystal Ball for possible answers.

Dennis Ambach (TransUnion) - Vice President, Government Relations

Topic: Legislative/Regulatory

1:45 pm – 2:00 pm
Break 

2:00 pm – 2:30 pm
Fraud Loss Down for Telcos... But Fraud Attacks Are Not
It’s likely you are home, just like me, sitting in front of your computer trying to find the right angle for your video meeting or determining how to keep your kiddos entertained, educated and sane during our current COVID19 reality. The last thing you should have to worry about is fraud. Unfortunately the fraudsters may appear to be “laying low” as we see the telco fraud losses going down as we all shelter in place, but make no mistake, these down turned numbers are not what they appear. In this session, we'll dig into various types of fraud and how fraudsters are changing up their games during this new normal.

Simon Marchand (Nuance Communications) - Chief Fraud Prevention Officer, Biometrics and Security

Topic: Fraud 

2:30 pm – 3:00 pm
Networking 
3:00 pm – 3:10 pm
Break

3:10 pm – 3:40 pm
Electronic Communications with Consumers Post-COVID - Demystifying the How and What To Do's
Companies in the credit and collection space are moving toward communicating more with individuals via electronic channels, like email and text messaging. But there are still a lot of unanswered questions relating to consent and the way messages need to be structured. This session will answer your questions about the brave, new electronic world. This is an opportunity to hone your electronic communication strategy and help provide some clarity to demystify electronic communications with consumers.

David Kaminski (Carlson & Messer LLP) - Partner
Ben Carroccio (Sunrise Credit Services), Vice President

Topic: Account Management 

3:40 pm – 4:00 pm 
Closing Networking Event