AI will be Augmented Intelligence for Collectors in the Next Economic Downturn

Thursday, September 19, 2019 - 3:00pm

AI will be Augmented Intelligence for Collectors in the Next Economic Downturn

Artificial Intelligence and Machine Learning can be transformative technologies in a traditional call center model as well as in digital collections. Even in good economic times, agent attrition and training is a perpetual challenge. Especially when the economic expansion inevitably ends, collections volumes and uncollectible receivables will stretch the capacity of Collections in the Telecommunications, Pay TV, Utility, and other industries. Augmenting the skills of new and experienced collectors and collections managers with advanced analytics technology can increase collections effectiveness and efficiency, reduce bad-debt expense, and increase earnings.