Recognize your Customer – Spot the Fraud

Thursday, March 29, 2018 - 3:00pm

Recognize your Customer – Spot the Fraud

Fraud is a growing concern for consumers and businesses, and consumers expect your organization to protect them. Are you comfortable with your online customer authentication?

Join Experian for a look into our 2018 Global Fraud and Identity Report. Our findings explore how consumers and businesses think about security, convenience, recognition and trust.

  • Consumers want to see visible signs of security when accessing their accounts to show that a transaction is more secure.
  • With the lack of face-to-face interaction online, being recognized goes a long way in building customer relationships and is vital for business.
  • Sometimes the balance between fraud detection and customer experience comes from what’s familiar and comfortable for consumers yet there are unintended risks.