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The Behavioral Science Edge in Collections
Presented by: Symend
October 23, 2025 | 2 p.m.
Delinquency is rising. Traditional approaches aren’t cutting through. To meet this moment, collections leaders need strategies rooted in how people actually make decisions under stress. That’s where behavioral science comes in.
In this webinar, our Senior Behavioral Scientist Ishita Moghe will unpack the critical role of behavioral science in modern collections. You’ll learn how understanding cognitive biases, emotional triggers, and decision fatigue can turn intention into action—and support customers in resolving their debt more effectively.
Discover the game-changing impact of behavioral science on collections strategies. In this session we’ll explore:
- Demystifying the discipline: Uncover the essence of behavioral science and its practical applications for engaging and supporting past-due customers.
- Boosting recovery rates: Advanced strategies for integrating behavioral insights to optimize your entire collections process and boost recovery rates.
- Future-proofing strategy: Learn why behavioral science is indispensable to safeguard collections against market shifts and changing regulations.
Speaker:
Ishita Moghe
Senior Behavioral Scientist, Symend
Ishita is an experienced behavioral scientist with over six years of expertise at the intersection of research, design, and applied behavioral science. She has worked with VR environments, robotics, and AI-driven platforms to decode user behavior and translate insights into measurable outcomes.
As a Senior Behavioral Scientist at Symend, Ishita leads the development and execution of evidence-based strategies that have improved customer cure rates by over 7%. She is known for combining a data-driven mindset with creative experimentation to craft high-impact campaigns. Her work spans diverse industries—including finance, telecommunications, and energy—and has supported several Fortune 500 clients in driving meaningful customer engagement and retention.
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