Annual Fall Conference
TRMA Fall Conference
2026 TRMA Fall Conference
Education Program
Twelve sessions across two days covering fraud prevention, AI in risk management, B2B credit, collections strategy, and more — built for telecom credit professionals.
Day 1
Tuesday, September 1, 2026
1:15 PM – 2:00 PM Presented by Experian
Economic Speaker
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Brodie Oldham
VP US Commercial Data Sciences, Applied Sciences, and Consulting
What’s really driving the economy right now—and what does it mean for telecom? This session cuts through the noise to deliver a clear, actionable read on the market forces, trends, and indicators shaping the industry. Attendees will leave with an informed perspective on how today’s economic shifts could influence operational strategy and long-term growth.
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2:15 PM – 3:00 PM Presented by LexisNexis
Digital IDs – Regulatory
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Headshot
Coming Soon
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Speaker information coming soon.
Session description coming soon.
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3:15 PM – 3:45 PM Presented by Socure
Beyond Device Financing: Protecting High-Value Telco Transactions with Identity Graph Intelligence
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Cason Coplin
Head of CRA · Socure
Organized fraud rings have telecom in their crosshairs—exploiting device financing, prepaid accounts, and inventory liquidation schemes that slip past traditional KYC checks and scale across countless identities and locations. This session reveals how local and global identity graphs expose the hidden connections between seemingly unrelated transactions, surfacing money mule networks and synthetic identity rings before they trigger chargeoffs. You’ll walk away with practical approaches to KYB verification for business accounts, velocity-pattern detection, and real-time decisioning that stops high-value fraud without adding friction for legitimate customers. Real-world case examples show how leading telcos are curbing inventory leakage and slashing equipment recovery costs.
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3:45 PM – 4:15 PM Presented by CreditSafe
Best Practices in B2B Credit Management Using Big Data
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Yesinne Alvarez
Partnerships, Alliances and Trade Data · CreditSafe
Great B2B credit decisions start with the right data. This session explores how to weave diverse data elements into the business-to-business credit approval and review process—using automation to sharpen decisioning, monitor customers proactively, and stay ahead of shifting behavior. You’ll discover creative ways to put traditional credit and accounts receivable data to work for cross-functional teams and strategic initiatives, plus practical guidance on integrating credit data into your existing ERP systems, credit and collection workflows, and beyond.
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Day 2
Wednesday, September 2, 2026
KEYNOTE · 8:45 AM – 9:45 AM
Building Resilience to Perform in the Storm™
Opening Keynote
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Tracy LaTourrette “JackieO”
Colorado’s First Lady Fighter Pilot
Session description coming soon.
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10:00 AM – 10:45 AM Presented by Fairplay AI
AI Agents in Risk Management: Safe Deployment and Real-World Use Cases
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Patrick Cadic
COO · Fairplay AI
AI agents are quickly moving from experimentation to production across risk management functions—including fraud, KYC, credit underwriting, servicing, and collections. For financial institutions, fintechs, and telecommunications companies, the opportunity is significant: agents can help automate complex workflows, improve decision quality, reduce manual review burden, and create more responsive customer experiences. FairPlay CEO Kareem Saleh will host a panel discussion with industry experts to explore where agentic AI is gaining traction in financial services and risk management, what use cases are most promising, and what controls are needed to deploy these systems responsibly.
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11:00 AM – 11:45 AM • Concurrent Sessions • Choose Your Track
Presented by Sentilink
Reducing FPDs in Telecom Through Fraud Prevention
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Emily Auer
Strategic Account Executive
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Telecom faces a troubling reality: fraud rates here consistently outpace nearly every other industry. In this session, we’ll dig into nationwide 2025 fraud patterns and break down the three MOs doing the most damage—first-party fraud, identity theft, and synthetic fraud. You’ll learn how telcos can defend against sudden fraud spikes and the fast-spreading “viral” first-party trends catching providers off guard.
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Presented by Experian
Streamlining Collections: Smarter Strategies for Telecom
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Matt Baltzer
Senior Director of Product Management
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As customer behavior and economic pressures shift, recovering overdue balances has never been tougher for telecom providers. This session shows how advanced analytics, real-time portfolio insights, and predictive modeling help you prioritize the right accounts, catch early signs of payment stress, and apply tailored treatments that lift recovery rates. Attendees will gain practical strategies to modernize collections, reduce losses, and protect profitability—all while keeping the customer experience positive.
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12:30 PM – 1:15 PM Presented by FICO & KredosAi
The Evolution of AI-Driven Workflows in Telecom Revenue Management
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Richard Pohlmann
Director, Product Management · FICO
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Scott Nadzan
CRO · KredosAi
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In telecom revenue management, every customer interaction—from billing inquiries and payment collections to service activation and dispute resolution—is a moment that matters. A single compliance misstep, channel breakdown, or delayed response can spark churn, regulatory scrutiny, and revenue leakage. Drawing on deep expertise in agentic AI, generative AI, and dynamic customer profiling built specifically for telecom, FICO and KredosAi will explore the innovations reshaping pre-delinquency and early-stage collections. You’ll see how AI agents trained on real customer behavior can boost revenue performance, elevate the customer experience, and drive stronger retention.
1:30 PM – 2:15 PM • Concurrent Sessions • Choose Your Track
Presented by TransUnion
Driving Inclusion Through Credit Innovation: How Rental Data Expands Access
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Emily Sherman
Strategic Product Manager and Go-to-Market Specialist
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Millions of consumers are locked out by traditional credit models—and for them, that means barriers to essentials like telecom service. Recent VantageScore analysis shows that factoring in on-time rental payments can make millions of renters mortgage-eligible and meaningfully lift scores for thin-file consumers. This session examines how payment obligation data sharpens predictive performance, expands credit visibility, and advances financial inclusion. Rental data is just one form of payment obligation data the telecom industry can tap to bring more consumers within reach of its services.
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Presented by Equifax
The Empathy ROI: Why Human-Centric Collections Are the New Competitive Edge
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Peter Ghiselli
Vice President, US Emerging Markets
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AI is everywhere right now—and for good reason. But it has real limitations, and using it well means balancing efficiency with a genuine human touch. This session shows how human-centric collections, powered by AI rather than replaced by it, can lift your ROI and turn collections into a true competitive advantage. Learn how to strike that balance and reimagine your collections strategy as a differentiator.
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2:30 PM – 3:15 PM Presented by InDebted · True Accord · Valor Intelligent Processing
Reshoring Without the Cost Shock: How AI and Digital Channels Redefine Contact Centers
Gordon Beck, III
Executive Vice President
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John Craven, Sr.
Director of Operations Center of Excellence
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Kelly Paul
Sr. Director, Client Experience
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Chuck Stigers
VP of Business Development
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Reshoring contact center operations doesn’t have to come with a cost shock. In this session, InDebted, True Accord, and Valor Intelligent Processing come together to show how agentic AI and digital communication channels are redefining the modern contact center—delivering domestic-quality service without the traditional price tag. Through real-world case studies, the panel will share the data behind the impact: how these technologies move key performance indicators, drive measurable gains in recoveries, and reshape the economics of collections. Attendees will leave with a clear view of where these tools stand today, how they’ve evolved, and where they’re headed next.
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